Frequently Asked Questions

Don't hesitate to contact us at info@das-koehle.at should you have further questions.

• What is the weather going to be like?
  Information on the current weather in the Serfaus-Fiss-Ladis region can be found via the following links:
  www.serfaus-fiss-ladis.com
  www.wetter.at
• What is the hotel's cancellation policy?
  We are members of the Austrian Hotel Industry association and use their terms and conditions. Here is the link for accessing the regulations. 
• Check-in and check-out times?
  Your rooms can be entered from 2:30 p.m. on your arrival day.
  On your departure day we ask you to vacate your rooms by 10:00 a.m.
• Are pets allowed in the hotel?
  Pets are not allowed in the hotel.
• Is it possible to drive by car to the hotel in Serfaus?
  Yes, there are car parks for your arrival and departure right in front of the hotel. For the duration of your stay you get a parking space in the garage of the "Gewerbepark Serfaus" (locked hotel garage of Serfaus - approx. 500m from the hotel) or a parking space near the hotel. You can get to the garage conveniently and free of charge by the underground (stop opposite the hotel).
• Which payment options are accepted?
  To fix your booking we ask you to pay a deposit by bank transfer in the specified amount.  The rest can be paid on site one day before your departure. Free of charges for payments in cash, by debit card, VISA and MasterCard. You can pay with your cards for amounts of €250 or more.